WHICH COUNTRIES DO YOU SHIP TO?
We ship worldwide and in most cases for free. We support all the countries that are listed in our checkout.
WHEN IS MY ORDER PROCESSED/FULFILLED?
Orders are processed within 1-5 business days of your purchase. It can be slightly slower during the holidays and sales season.
HOW LONG WILL THE SHIPPING TAKE?
Please note that the estimated delivery time is 10-30 business days. This depends on your location and on your country's local postal system speed. If the product is in high demand, it can also affect shipping times.
WILL I HAVE TO PAY FOR CUSTOMS?
In most countries you will not have to pay for customs. This depends on your local import laws. If customs require documents/taxes from you, then please provide them what they ask for, otherwise you might not receive your package.
WHEN DO I RECEIVE THE TRACKING NUMBER?
Your tracking number will be entered to the system after we receive it from the shipping company. This can take 2-7 business days.
WHERE CAN I TRACK MY ORDER?
Our tracking codes are global and work with most tracking websites. You can also track your order via our website here: https://www.trendrun.com/tracking.
WILL I RECEIVE AN ORDER NUMBER?
Yes. After your purchase you will receive an email with your order number in it (example: #TR108993). This automatically confirms your order.
HOW DO I ACCEPT THE DELIVERY?
Please keep in mind that different country postal systems have different standards. Some deliver to door and some keep the package in the local post office. We will email you when your order has arrived.
WHAT IF THERE ARE PROBLEMS WITH MY SHIPMENT?
Don't worry, we will do our best to solve any kind of problems. If the package is lost by our carrier, we will then send you a new package completely for free.GO TO GENERAL Q.A →